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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and integration needs |
| Topic 2: Maintenance & Troubleshooting | 10% | - Fault diagnosis and monitoring - Performance verification - Common issue resolution |
| Topic 3: Telephony & Messaging Applications | 15% | - VoiceMail Pro and auto attendant - One-X Portal and user applications - Meet-me conferencing and CCR reporting |
| Topic 4: IP Office Hardware & Components | 15% | - Interface cards and endpoint support - Control units and expansion modules - Power options and hardware compatibility |
| Topic 5: Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - Small Community Network (SCN) design - IP Office platform selection and sizing |
| Topic 6: Implementation & Configuration | 25% | - System setup, user and extension configuration - Call routing, ARS, trunk configuration - Licensing and feature activation |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. All of the CCR licenses are being used.
- B. The CCR Agent is not a CCR administrator.
- C. The CCR Agent is checked on the user's telephony tab.
- D. The CCR Agent is not logged into the telephone.
- E. The CCR Agent is in After Call Work (ACW).
Correct Answer: C 🗳️
A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
- A. 4620
- B. 1616
- C. 4602
- D. 4612
Correct Answer: A 🗳️
Which Windows command is used to determine which ports the server is currently using?
- A. netstat -an
- B. show ports
- C. ipconfig /displaydns
- D. netsh interface dump
- E. portqry
Correct Answer: A 🗳️
What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)
- A. Line circuit ID
- B. Network packet sniff from the IP Office port
- C. Auto attendant WAVE file
- D. IP Office and VoiceMail Pro traces
- E. IP Office configuration file and VoiceMail Pro call flow
Correct Answer: D,E 🗳️
After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
- A. Upgrade Delta Server to the latest release using the IP Office Admin software.
- B. Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
- C. Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
- D. Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
Correct Answer: D 🗳️
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