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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Only the switch release in the CMS needs to be changed to CM6.
B) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
C) It is not necessary far either the reporting adjunct or the switch release to change.
D) Both the reporting adjunct the switch and the switch release in the CMS need to be updated

2. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as root and execute the password command for that user.
B) Write permission to the System Setup feature and write permission to UNIX.
C) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D) Log in as a CMS administrative user and execute the paaswd command for that user.

3. To activate, which three options require an Avaya authorization password? (Choose three)

A) features assigned to each user
B) the number of agents that the CMS can report on
C) the number of ACDs that the CMS system can monitor
D) simultaneous CMS Supervisor logins
E) the number of users that can be administered in the CMS

4. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Automatic Call Distribution (ACD)
B) Least Occupied Agent (LOA)
C) Best Service Routing (BSR)
D) Expert Agent Selection (EAS)

5. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
B) From Solaris login as root and use the date command
C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS

Solutions: