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Certified Implementation Specialist - ServiceNow Training and Certification
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Aim of the Certificate Exam
- Differentiate individual in a crowded job market
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
- Empower individuals to execute tasks with confidence and skill
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Price: $150 (USD)
Duration: 90 minutes
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam Code: ServiceNow CIS-ITSM Certification Exam
Number of Questions: 65 Questions
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam type: Multiple Choice Questions
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Topic 2: CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Topic 3: Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| Topic 4: Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
| Topic 5: Change Management | - Change types and workflows - Approval and risk management |
| Topic 6: ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Topic 7: Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| Topic 8: Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
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