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Salesforce Certified Field Service Consultant Sample Questions:

1. AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A) Enable the sharing features in the Field Service settings in the Setup menu.
B) Create a user territory for the technicians' primary and secondary territories.
C) Configure a sharing rule to share dispatched service appointments with the assigned resource.
D) Create a process to change the owner of the serviceappointment to the assigned technician.

2. An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A) Global optimization
B) Emergency scheduling
C) Resource Schedule Optimization
D) Customer First scheduling

3. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Set the Service Appointment to Dispatch in Field Service Settings.
B) Set the Number of Services to Drip Feed on the Service Territory.
C) Enable Sharing of Dispatched Service Appointments.
D) Enable Drip Feed Dispatching in Field Service Settings.

4. Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A) Create Resource Absences every day.
B) Use the Resource Availability Rule.
C) Create a recurring Service Appointment.
D) Use appropriate Resource Operating Hours.

5. Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A) Re-use the existing Work Order for the follow-up.
B) Change the Work Order with a status of "New."
C) Create a child Work Order for the follow-up Work Order.
D) Change the Work Order with a closed status of "Cancelled."

Solutions: