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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?

A) The operating system of the agent's computer.
B) The overhead of VPN tunneling and the potential for packet loss on the home internet connection.
C) The time of day the agent works.
D) The brand of the agent's headset.

2. Which AICC feature allows a customer to start an interaction on one channel (e.g., a mobile app) and continue it seamlessly on another (e.g., a voice call) without repeating information?

A) Voicemail
B) IVR Self-Service
C) Call Transfer
D) Omni-channel Continuity

3. In the context of AICC security, what is "role-based access control" (RBAC)?

A) A protocol for authenticating SIP endpoints.
B) A feature for blocking unwanted calls.
C) A technique for encrypting voice calls.
D) A method for restricting system access to authorized users based on their role within the organization.

4. What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?

A) It is the oldest codec and has the widest compatibility.
B) It is only used for video calls.
C) It uses the most bandwidth, guaranteeing the best quality.
D) It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.

5. Which factor is the most significant when determining the required storage capacity for a call recording system in AICC?

A) The size of the CRM database.
B) The total number of calls per month.
C) The number of agents.
D) The number of recorded hours per day, the audio codec used, and the retention policy.

Solutions: