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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which statement about services is CORRECT?

A) External services are delivered to external customers
B) External services are provided to business units in the same organisation
C) Internal services are delivered to external customers
D) Internal services are provided by suppliers to the internal IT department

2. Which statement about change management is CORRECT?

A) It ensures that all changes are authorized by the change advisory board (CAB)
B) It optimizes financial exposure
C) It optimizes overall business risk
D) It ensures that servicerequests follow the normal change management process

3. Which role is responsible for carrying out the activities of a process?

A) Service manager
B) Process owner
C) Change manager
D) Process practitioner

4. Which process is responsible for sourcing and delivering components of requested standard services?

A) Request fulfilment
B) IT finance
C) Service portfolio management
D) Service desk

5. Which one of the following is NOT an aim of the change management process?

A) To ensure that changes are recorded and evaluated
B) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
C) To ensure the impact of changes are understood
D) To deliver and manage IT services at agreed levels to business users

Solutions: