Skills measured
- Describe Dynamics 365 Sales (15-20%)
- Describe Project Operations (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe shared features (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
- Describe Dynamics 365 Customer Service (15-20%)
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Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:
| Books / Training | MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Number of Questions | 40-60 |
| Exam Price | $99 (USD) |
| Passing Score | 700 / 1000 |
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
| Duration | 60 mins |
| Exam Code | MB-910 |
| Schedule Exam | Pearson VUE |
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Marketing forms, pages, and segments - Capabilities and use cases - Integration with Copilot - Event management features - Email marketing and customer journeys - Lead generation and qualification |
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Security and access control - Integration with Microsoft Power Platform - Overview of Copilot in customer engagement - Common features and navigation - Data management and reporting basics |
| Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Core features and scheduling capabilities - Work order lifecycle and resource management - Mobile app and offline functionality |
| Describe Dynamics 365 Sales | 20-25% | - Product catalog, price lists, and unit groups - Sales accelerators and forecasting - Core capabilities and business scenarios - Lead and opportunity management processes - Business process flows - Quote, order, and invoice lifecycle |
| Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - Case management lifecycle - SLA and routing rules - Unified service desk and channels - Key components and use cases |
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