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Oracle 1Z0-1064-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request (SR) Management | - Manage service request lifecycles - Define service request categories and types |
| Topic 2: Productivity Features | - Enable productivity tools - Setup shortcuts and templates |
| Topic 3: Advanced Configuration, Integration and Analytics | - Integrate with external systems - Configure analytics dashboards |
| Topic 4: Initial Setup | - Setup B2B Service environment - Configure initial service settings |
| Topic 5: Digital Customer Service (DCS) | - Configure digital channels - Customize digital service interface |
| Topic 6: Entitlements | - Manage milestone coverage - Configure entitlement rules |
| Topic 7: Omnichannel Communications | - Configure omnichannel messaging - Integrate communication channels |
| Topic 8: Knowledge Management (KM) | - Maintain knowledge articles - Implement knowledge base features |
The Oracle 1Z0-1064-21 Exam, Explained
The Oracle B2B Service 2021 Implementation Essentials syllabus is organized into 8 domains — including Knowledge Management (KM), Entitlements, Initial Setup. The percentages show where the exam concentrates its points; weight your revision the same way. The complete outline is listed above.
90 minutes for 58 questions — that's the official shape of the 1Z0-1064-21 exam. Divide your minutes per question before test day, flag and skip anything that stalls you, and rehearse full timed runs in the ValidVCE engine until pacing is automatic.
Yes. The free Oracle B2B Service 2021 Implementation Essentials demo at ValidVCE lets you judge the question quality before paying. Purchases include 365 days of free updates; after that, renew at half price.
The Oracle B2B Service 2021 Implementation Essentials is Oracle's certification exam for B2B Service, a Specialist-level credential. Employers value it because it verifies real skills, not attendance. Related credentials include Oracle B2B Service 2022 Implementation Professional (1Z0-1064-22), Oracle B2B Service 2021 Certified Implementation Specialist.
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USD 245 (approx.) per attempt, 62% to pass. Retakes cost the full fee again, so treat the 78 practice questions from ValidVCE as your dress rehearsal — and go in prepared the first time.
Oracle B2B Service 2021 Implementation Essentials Sample Questions:
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action inconfiguring "My Knowledge"?
- A. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
- B. Use the task "ManageService Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
"Yes". - C. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes". - D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
- E. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes". - F. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
Correct Answer: D 🗳️
Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?
- A. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
- B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
- C. TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
- D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
Correct Answer: A 🗳️
Select three correct limits and restrictions when importing data from a file.
- A. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
- B. If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- C. Both create and update operations are available for imported records.
- D. By default, the import starts immediately after itis activated.
- E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
Correct Answer: C,D,E 🗳️
In which three situations can default coverage be applied?
- A. to a specific customer account
- B. globally, to all service requests that do not have any other coverage
- C. for a specific SR category
- D. for a specificSR status
- E. for a specific period of time
Correct Answer: B,C,E 🗳️
What three things should you do once you have established a global default coverage?
- A. Create an ESS job to Aggregate Service Requests.
- B. Use Application Composer to configure warning emails about milestone compliance events.
- C. Use Application Composer to include milestones on the Service Request Layout if desired.
- D. Createan ESS job to Monitor Service Request Milestones.
Correct Answer: A,C,D 🗳️
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