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Avaya IP Office Configuration and Maintenance Sample Questions:

1. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) All of the CCR licenses are being used.
B) The CCR Agent is not a CCR administrator.
C) The CCR Agent is checked on the user's telephony tab.
D) The CCR Agent is not logged into the telephone.
E) The CCR Agent is in After Call Work (ACW).

2. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) The 5420 DS is corrupted and must be replaced.
B) The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.
C) If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.
D) Start the IP Office Manager application.

3. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A
20-channel SIP trunk on a dedicated 2 MR connection will be used.
The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The customer wants the highest voice quality while keeping Voice Compression Modulo (VCM) resource use at a minimum.
Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

A) G.711 for the SIP trunk and G.729(a) for the IP telephones
B) G.711 for the SIP trunk and G.711 for the IP telephones
C) G.729(a) for the SIP trunk and G.711 for the IP telephones
D) G.729(a) for the SIP trunk and G.729(a) for the IP telephones

4. Which two email clients are supported for IP Office IMAP services? (Choose two.)

A) Lotus Messages
B) Microsoft Office Communicator
C) MS Outlook
D) Lotus Notes

5. The Customer Call Reporter (CCR) server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A) https://localhost/CCRWebAgent
B) http://192.168.42.100:8888
C) http://192.168.42.100/CCRWebClint
D) http://192.168.42.100:8080/inyama/inyama.html
E) http://localhost/CCRWebAgent

Solutions: