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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician has just completed installing and configuring the Avaya Quality Monitoring application on a single server. The server has C and D drive. The application and the data content files are installed on the D drive. When trying to replay test calls, the technician finds the contacts have no audio.
Where on the Avaya Quality Monitoring server should the technician check to see if the files are being copied from the Avaya Contact Recorder server?

A) C:\tmp
B) D:/eCorder\01\tmp
C) D:\eCorder\01\data\tmp
D) C:\windows\tmp

2. A technician has just completed the installation of Enterprise Reporting on a server.
Which two settings need to be changed on the Avaya Quality Monitoring server to integrate with Enterprise Reporting? (Choose two)

A) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the Avaya Contact Recorder.
B) Modify the server roles under System Administration Page on the Avaya Quality Monitoring server to include the reporting server.
C) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to Cognos reporting server.
D) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the reporting ETL server.

3. A technician has successfully completed installing the Enterprise Reporting server. The Enterprise Reporting URL is launched, and the success of the installation needs to be verified.
Which login credential should be supplied so login can occur?

A) ws_admin with password cs
B) eadmin with password password
C) eqadmin with password passion
D) cslogin with password passion

4. A technician is trying to integrate the Avaya Aura Contact Recorder with the Avaya Aura@ Contact Center SIP based Contact Center.
What are three pieces of information that are required to get the Avaya Aura@ Contact Center to communication with Avaya Contact Recorder? (Choose three)

A) Avaya Aura@ Contact Center Meridian Link Services IP address
B) Communication Control Toolkit Windows Domain details
C) Communication control Toolkit IP address
D) Communication Control Toolkit username
E) Application Enablement Services IP address

5. Which two prerequisites must a technician take to ensure SQL 2008 is prepared correctly before the Quality Monitoring application can be installed? (Choose two)

A) The SQL 2008 server must be patched to service Pack 3.
B) Port 1433 must be enabled.
C) Dynamic Port allocation should be turned on.
D) The SQL Server (MSSQLSERVER) service must be up and running.
E) Port 1433 must be blocked.

Solutions: