Avaya 72301X : Avaya Aura® Communication Applications Support Certified Exam

  • Exam Code: 72301X
  • Exam Name: Avaya Aura® Communication Applications Support Certified Exam
  • Updated: Nov 05, 2026
  • Q & A: 158 Questions and Answers

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About Avaya 72301X Exam Questions

Some certification exams are hard because of the content; the 72301X exam is hard because of how that content is asked. The Avaya Aura® Communication Applications Support Certified practice questions from ValidVCE train you on the asking, not just the answering.

Avaya 72301X Exam Syllabus Topics:

SectionObjectives
Topic 1: Communication Applications Troubleshooting Tools and Techniques- AAWG and WebRTC Troubleshooting
  • 1. Call Issue Analysis
  • 2. System Log Review
- Branch Survivability Troubleshooting
  • 1. Status Verification
  • 2. Failure Recovery Procedures
- AES Troubleshooting
  • 1. Tools and Logs
  • 2. Service Verification
- Avaya Breeze and Presence Service Troubleshooting
  • 1. Log Collection and Analysis
  • 2. Diagnostic Tools
- Call Park and Page Troubleshooting
  • 1. Issue Isolation Techniques
  • 2. Troubleshooting Utilities
- ASBCE Troubleshooting
  • 1. Session Analysis
  • 2. Monitoring and Diagnostic Tools
Topic 2: Communication Applications Architecture- Branch Survivability
  • 1. Branch Survivability Configuration
  • 2. Survivability Concepts
- Application Enablement Services
  • 1. AES Configuration
  • 2. Integration Requirements
- Session Border Controller for Enterprise
  • 1. Remote Worker Features
  • 2. SIP Trunking Configuration
- Avaya Presence Service and Avaya Breeze Configuration
  • 1. Presence Service Functions
  • 2. Avaya Breeze Deployment and Configuration
- Internet Friendly Gateway
  • 1. Configuration Steps
  • 2. Integration Requirements
- Avaya Aura Web Gateway
  • 1. AAWG Configuration
  • 2. WebRTC and Avaya Spaces Extension
Topic 3: Call Flows- Branch Survivability and AES Call Flows
  • 1. AES Communication Flow
  • 2. Failover Scenarios
- Avaya Spaces Extension Call Flows
  • 1. WebRTC Communication Flow
- Call Park and Page Call Flows
  • 1. Call Routing Behavior
- SIP Trunking and Remote Worker Call Flows
  • 1. Remote Worker Connectivity
  • 2. Signaling Paths
- Presence Service SIP Message Sequences
  • 1. SIP Messaging Flow
Topic 4: Troubleshooting Avaya Communication Applications- Avaya Breeze and Presence Issue Resolution
  • 1. Trace Analysis
  • 2. Log Capture
- Call Park and Page Problem Resolution
  • 1. Trace Interpretation
  • 2. Snap-in Verification
- ASBCE Verification and Troubleshooting
  • 1. Log Collection
  • 2. System Validation
- AAWG and WebRTC Issue Resolution
  • 1. Call Troubleshooting
  • 2. System Log Analysis
- AES Operational Verification
  • 1. Current System Status Checks
- Branch Survivability Verification
  • 1. Recovery Validation
  • 2. Health Monitoring

Everything Candidates Ask About the Avaya Aura® Communication Applications Support Certified Exam

The 72301X exam is Avaya's official assessment for the ACSS-7230 certification, positioned at the Professional level. It measures whether you can apply the Avaya Aura® Communication Applications Support Certified skills in practical, job-like situations — which is why rote memorization alone rarely gets candidates across the line. The credential fits into a wider Avaya certification path that includes ACSS-7230 Avaya Aura Communication Applications Support, so passing it opens more than one door. Think of the 72301X exam as the point where your preparation becomes a qualification employers can verify.

The Avaya Aura® Communication Applications Support Certified syllabus is organized into 4 domains, beginning with Troubleshooting Avaya Communication Applications, Communication Applications Architecture, and Call Flows. Those percentages are your study budget: a domain carrying a larger share of the score deserves a matching share of your hours. The full domain-by-domain breakdown is in the exam topics section above — work from that, not from habit.

You'll have 90 minutes to complete 70 questions on the Avaya Aura® Communication Applications Support Certified exam. Before test day, convert those numbers into a per-question time budget — then defend it. When a single question starts eating double its share, mark it, move on, and return with whatever time remains. Two or three full timed runs in the ValidVCE test engine will make that discipline automatic; its built-in timer records every attempt so you can watch your pace improve session by session.

Avaya sets the passing bar at 71%, and a seat at the 72301X exam costs $125 USD. There is no reduced fee for a second try — a miss means paying the full amount again — so the cheapest retake is the one you never need. A sensible approach: run timed self-assessments with ValidVCE practice tests until your scores sit comfortably above the passing mark with margin to spare, then book your exam date. That cushion absorbs nerves and the inevitable oddball question.

Avaya lists the Avaya Aura® Communication Applications Support Certified question formats as: Single-answer Multiple Choice, Multiple-answer Multiple Choice, Drag and Drop, Simulation, Testlet. Each format has its own trap. With scenario items, the actual question hides at the end of a long stem — read the last sentence first, then work back through the details. With elimination-friendly formats, cross out what you can disprove before committing. The ValidVCE question bank lets you rehearse every format until the mechanics feel boring, which is exactly where you want to be on exam day.

You can sit the Avaya Aura® Communication Applications Support Certified exam in English. Go with whichever language you process fastest under pressure — comprehension speed quietly decides close exams. If English is your choice, working through ValidVCE's 158 English-language practice questions doubles as terminology drills, so the exam's phrasing reads like a familiar accent instead of a foreign one.

Once you pass the Avaya Aura® Communication Applications Support Certified exam, your credential stays valid for 2 Years. Don't let that date ambush you — mark it on a calendar now, and look into the recertification path well before expiry so renewal is a planned errand rather than an emergency. Recertification rules belong to Avaya and do change, so verify the current policy on the official certification page.

All three versions contain the same 158 expert-written practice questions — you're choosing a study style, not a syllabus:

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Short on time? The test engines' automatic performance reports show you which topics still bleed points, so your remaining hours land where they matter.

Of course. ValidVCE publishes a free PDF demo for the Avaya Aura® Communication Applications Support Certified exam, and the software version offers a free trial experience, so you can evaluate the question quality hands-on before spending a cent. When you do buy, 365 days of free updates come with the purchase — and after that year, extending your update service costs only 50% of the regular price, right from your member zone.

Avaya revises its exams as the technology moves, so ValidVCE reviews and refreshes the Avaya Aura® Communication Applications Support Certified material on a continuous basis rather than on a fixed schedule. Your purchase includes 365 days of free updates, delivered through your member zone. To catch new releases, watch the New Releases section on ValidVCE, your product's download page, or the ValidVCE newsletter — and make one final check 3-4 days before your exam date. Expired products can be repurchased at 50% off to restart the update service.

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Why Prepare for Avaya Aura® Communication Applications Support Certified with ValidVCE

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Your next step is free: download the 72301X demo, see how the 158 practice questions read, and decide with evidence instead of promises.

Avaya Aura® Communication Applications Support Certified Sample Questions:

Question #1

Where can an administrator go to validate the Breeze/WebRTC cluster is synchronized to Avaya AuraSystem Manager (SMGR)?

  • A. the Replication menu in SMGR web interface
  • B. the Replication menu in WebRTC web interface
  • C. the Duplication menu in SMGR web interface
  • D. the Synchronization menu in Breeze web interface
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

You are using Avaya Aura Web Gateway (AAWG) for the WebRTC calling. Intermittently WebRTC calling is not working. Technician has asked you to collect the last two rotated log files.
Which two options can be used to collect the logs? (Choose two.)

  • A. Login to the AAWG web interface and navigate to Logs Management. In the Collect Logs section, enter the number 2 in Number of rotated log files to collect and click Collect.
  • B. Use SSH client to connect to the AAWG and run the ce collectLogs collect -n 2 command.
  • C. Use SSH client to connect to the AAWG and run the app collectLogs collect -n 2 command.
  • D. Login to the Avaya Aura System Manager (SMGR) web interface and navigate to Elements > Web Gateway. Click on Collect Logs.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #3

image1
Refer to the exhibit.
You are verifying the Avaya Presence Services configuration in the Avaya Aura System Manager (SMGR) web interface.
Which menu option would you select to verify the installed Presence Services snap-in?

  • A. Cluster Administration > Snap-ins
  • B. Service Management > Services
  • C. Configuration > Services > Snap-ins
  • D. Server Administration > Install Snap-in
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

A customer reports that they cannot place calls to the Public Network using the SIP Service Provider after a technician had finished fixing an issue in the Session Border Controller (SBC).
Within Avaya SBC, in which three places do you check the configuration of the SIP Trunks?
(Choose three.)

  • A. PPM Services
  • B. Signaling Interfaces
  • C. Server Configuration
  • D. Media Interface
  • E. Routine Configuration
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

Question #5

When enabling Remote Workers for the Avaya One-X Communicator to access the IM functionality of Avaya Presence Services on Avaya Breeze, which additional configuration step is required on the Avaya Session Border Controller for Enterprise (ASBCE)?

  • A. XMPP Mapping Profile
  • B. Reverse Proxy for Avaya Breeze
  • C. XMPP Relay
  • D. Server Flow for Avaya Breeze
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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