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Apple Desktop Service Certification Sample Questions:

1. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Touch the computer's metal chassis.
B) Connect the AC power cord.
C) Remove any metal jewelry.
D) Wear a grounded ESD wrist strap.
E) Wear safety goggles.
F) Don't work alone.

2. A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?

A) Replace the power supply.
B) Reset the logic board PMU.
C) Run Apple Service Diagnostic.
D) Replace the processor (s)

3. A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?

A) No startup disk found
B) No RAM banks passed memory testing
C) Thermal failure
D) Firmware v3.0 upgrade required

4. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Try to start up from a bootable CD or DVD.
B) Replace the logic board.
C) Replace the internal hard drive with a known-good hard drive.
D) Reinitialize the hard disk and reinstall the Mac OS.

5. Which of the following is NOT one of the three qualities that define a quick fix?

A) can be performed quickly
B) involves little or no risk of harm to the system
C) has little or no cost
D) eliminates intermittent problems

Solutions: