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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Mike's iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the startup volume, and repair it only if necessary. What is the best way to accomplish this task?

A) Hold the shift key down to Safe Boot the iMac.
B) Start the iMac from OS X Recovery and use Disk Utility.
C) Start up in single-user mode and type the /sbin/fsck -fy command.
D) Start the iMac from OS X Recovery and use Terminal.

2. If users have FileVault 2 enabled, Time Machine will automatically encrypt their backup. True or False

A) True
B) False

3. Which of the following is the indication that a Mac is loading system software?

A) Gray screen
B) Gray Apple logo with a spinning gear
C) Boot chime
D) Blank screen

4. If a technician suspects that a required system font is missing from an installation of OS X Mountain Lion, which folder should be investigated?

A) /System/Library/Fonts
B) ~/Library/Fonts
C) /Library/Fonts
D) /System/Fonts

5. Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?

A) Get info on the Time Machine backup disk then select the "Enable encryption" checkbox.
B) Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.
C) Use the Time Machine preferences to re-select the backup disk then select the "Encrypt backup disk checkbox.
D) Erase the disk using the Disk Utility then start a new Time Machine backup.

Solutions: