High pass rate
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Who should take the Certified Implementation Specialist - Application Portfolio Management (CIS APM) Exam
Admins and implementers who need to understand what APM is, main protocols, how it functions within the ServiceNow Platform, and how APM can be implemented. ServiceNow clients, associates, personnel, and those interested in becoming a ServiceNow APM implementer have access to the Certified Implementation Specialist-Application Portfolio Management test.
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Free demo before making a decision
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Practice test available
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Exam Blueprint Preparation guide Prerequisite Course FAQs and Guide
ServiceNow CIS-APM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Decision support reporting - Portfolio dashboards and KPIs |
| Topic 2: Integration with ServiceNow Platform | - Integration with Demand and Project Management - CMDB integration |
| Topic 3: Application Portfolio Management Overview | - Key concepts and terminology - APM purpose and value |
| Topic 4: Application Inventory and Portfolio Structure | - Business capability mapping - Application identification and classification - Application lifecycle management |
| Topic 5: Technology Portfolio Management | - Cost and risk evaluation - Technical debt analysis |
| Topic 6: Application Rationalization | - Scoring and assessment criteria (business fit, technical fit) - Rationalization models (tolerate, invest, migrate, eliminate) |
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