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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A) They can change the service level determination rules.
B) They can modify the Resolution Due On field.
C) They can assign a different team to the case.
D) They can escalate the case.

2. You want to automate the build and deployment steps during development.
Which of the following steps are part of a CI/CD pipeline?
Note: There are 2 correct answers to this question.

A) Continuous automation
B) Continuous integration
C) Continuous delivery
D) Continuous inspection

3. You are executing the Source to Pay end-to-end process.
What are the top transformative business outcomes?
Note: There are 2 correct answers to this question.

A) Minimize spending risk
B) Enable transparent organization
C) Improve contract negotiations
D) Centralize master data

4. What are key components of the ABAP RESTful Application Programming Model?
Note: There are 3 correct answers to this question.

A) Service Model Infrastructure
B) Behavior Definitions
C) Event-Handlers
D) Java and Spring
E) Core Data Services

5. Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?

A) Preference center
B) Full registration screen
C) Lite registration screen
D) Login screen

Solutions: