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HP HP2-B115 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Product Knowledge | - HP Personal Systems Hardware Portfolio - HP Printing Hardware Portfolio |
| Topic 2: Customer Relationship & Follow-up | - Account Management |
| Topic 3: Sales Process and Skills | - Needs Analysis & Solution Matching - Lead Generation and Qualification - Closing the Sale |
| Topic 4: Competitive & Channel Knowledge | - Competitive Landscape - HP Channel Partner Program |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
A customer is looking to combine the functionality of a variety of devices in one space-saving device. What should you recommend?
- A. an HP Flow Scanner
- B. any HP small workteam printer
- C. HP Quick Sets
- D. an HP multifunction printer
Correct Answer: D 🗳️
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
Your education customer needs to provide personal computing facilities in several dedicated computer rooms to support a large number of students at very low cost. Which product line should you offer?
- A. HP Thin Clients
- B. HP ElitePad
- C. HP Business Desktops
- D. HP EliteBook Folio 1000
Correct Answer: C 🗳️
Why does HP routinely test over 300 different paper types from around the planet?
- A. To rebrand them HP
- B. To find out what the Recommended Monthly Print Volume (RMPV) will be
- C. To check on the competition
- D. To ensure that no matter where the customer buys their paper from, their printer will perform as reliably as possible
Correct Answer: D 🗳️
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
When it comes to quality, how does a robust magnesium chassis help?
- A. increases weight, decreasing chances of it falling over
- B. will not rust
- C. reduces weight and maintains durability
- D. decreases chance of a short circuit
Correct Answer: C 🗳️
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
What is the advantage to the customer of HP pigmented OfficeJet inks with enhanced durability'?
- A. A lower cost per page because cartridges last longer
- B. No leakage from cartridges
- C. Lower entry price
- D. Reduced risk of smearing and fading
Correct Answer: D 🗳️
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