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HP HP2-B85 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs & Sales Process | 25% | - Imaging and printing assessment methodology - Understanding customer business challenges - Matching solutions to customer requirements |
| HP Imaging and Printing Portfolio | 30% | - Large format and production printing - Inkjet and LaserJet product families - MFP and digital sending solutions |
| Technology & Benefits | 20% | - Energy efficiency and environmental features - Printing technologies and specifications - Security and manageability features |
| Solutions & Applications | 15% | - Horizontal and vertical industry use cases - Supplies and service options - Document workflow and software solutions |
| Competitive Positioning | 10% | - HP differentiators vs competitors - Value proposition and ROI communication |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. How do people interact with a business document? (Select two.)
A) by touch and sight
B) with curiosity
C) consciously and unconsciously
D) without emotion
E) by smell
2. Which imaging and printing process is becoming less important because of digital content?
A) copying
B) scanning
C) printing
D) stapling
3. Which statement is correct?
A) HP produces All-in-One LaserJet cartridges because they are easy to use and provide consistently high print quality.
B) Third-party refilled and remanufactured cartridges are all produced in the same HP manufacturing plant.
C) HP offers a mix of new and refilled cartridges to give customers the choice between high quality and lower prices.
D) HP only produces printers with refillable, modular toner systems to provide lowest cost per page (cpp).
4. Which ongoing challenges does a business manager face?
A) cash flow, competitor activity, customers, and market share development
B) financial management, production planning, quality of goods, and stock control
C) expense control, investment planning, sales, and administration
D) sales growth, customer handling, administration and know-how, and expertise
5. What is the key technology behind HP leading First Page Out (FPO) performance?
A) HP Instant-on Fuser
B) HP FastRes
C) HP Color Tables
D) HP Intelligent Networking
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |



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