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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. When applying the 'collaborate and promote visibility' principle to an organization's initiative, which is NOT a necessary action?

A) Ensuring everyone involved in the initiative is in agreement about it before starting
B) Considering different methods of communication for the different audiences
C) Basing decisions about the initiative on visible data
D) Communicating information about the initiative to other parts of the organization

2. What is the purpose of the 'problem management' practice?

A) To protect the information needed by the organization to conduct its business
B) To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
C) To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
D) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

3. What is the customer of a service responsible for?

A) Defining the requirements for the service
B) Using the service
C) Authorizing the budget for the service
D) Provisioning the service

4. Which practice guarantees that users have a range of access channels to choose from to report problems?

A) Service level management
B) Change enablement
C) Incident management
D) Service desk

5. Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

A) Service configuration management
B) Problem management
C) Deployment management
D) Service desk

Solutions: