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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Systems and Infrastructure Management | - Operations and maintenance management - Infrastructure components and lifecycle |
| Topic 2: Project and Service Management | - Project lifecycle and methodologies (e.g., Waterfall, Agile) - IT service management concepts (e.g., ITIL basics) |
| Topic 3: IT Financial and Strategic Management | - Alignment of IT strategy with business goals - IT budgeting and cost management |
| Topic 4: IT Management Fundamentals | - IT organizational structures and roles - IT governance principles |
| Topic 5: Information Security and Risk Management | - Risk assessment fundamentals - Security policies and compliance |
WGU Information Technology Management QGC1 Sample Questions:
1. A company wants to create a shopping bot that will search several retailers' websites to find the best prices on products that it frequently orders. Which type of software should the company use to create a shopping bot?
A) Intelligent agent
B) Fuzzy logic
C) Neural network
D) Virtual reality
2. How can a chief information officer become a transformational leader?
A) By focusing on maintaining existing systems
B) By driving innovation and business growth
C) By overseeing non-technical business functions
D) By prioritizing operational stability and change
3. A team tests a prototype prior to meeting with a company's client and discovers the "My Account" menu is not working. The team revises the code and presents a functioning prototype to the client.
Which advantage of prototyping does this describe?
A) Blueprint of the entire project
B) Detailed instructions for development
C) Early detection of coding errors
D) Static example of the finished product
4. What is the importance of the partners and suppliers dimension of the ITIL model?
A) The relationship with both suppliers and consumers must create value.
B) Supplying data allows companies to make wise investments and assemble technology solutions.
C) Staffing an organization fosters the creation of value.
D) The creation of value is solely beneficial to the customer.
5. What is the role of executive sponsors in a project?
A) Tracking to ensure all key project milestones are completed on time
B) Collaborating with project staff to ensure their own interests are represented
C) Defining and developing the project plan
D) Providing financial resources for a project
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |



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