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Need for professionals who are Microsoft MB-340 Exam
If you are looking out for professionals who are Microsoft MB-340 Certified, Microsoft Dynamics 365 is the right platform to hire experts. With the growing demand for Dynamics 365 specialists all over the globe, there is a dearth in the number of such experts. Microsoft Dynamics 365 is a powerful platform for business applications which is also covered in MB-340 exam dumps. It is an open-source cloud-based enterprise solution for customer relationship management and business processes that integrate other third-party applications. No matter what industry you belong to, Dynamics 365 has the ability to support your needs in the most effective way. Incorporating almost all features that are available in other business applications like Microsoft CRM, the platform encompasses a wide range of out-of-the-box functionalities. Due to this reason, there has been a drastic increase in the demand for such experts.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
Skills measured
- Configure products, prices, discounts, loyalty, and affiliations (20-25%)
- Manage Point of Sales (POS) in Dynamics 365 Commerce (15-20%)
- Manage e-commerce (15-20%)
- Configure and manage Dynamics 365 Commerce call centers (10-15%)
- Configure Dynamics 365 Commerce Headquarters (20-25%)
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage e-commerce | 15-20% | - Implement customer self-service and account features - Set up product publishing and online merchandising - Manage online checkout, payments, and shipping - Configure e-commerce site channels and navigation - Configure omnichannel inventory and order synchronization |
| Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Define return policies and transaction processing - Manage cash management, shifts, and store operations - Set up POS functionality, profiles, and permissions - Configure offline mode and inventory visibility - Configure retail stores, registers, and devices |
| Configure Dynamics 365 Commerce Headquarters | 25-30% | - Configure prerequisites and commerce parameters - Configure organizational hierarchies and shared parameters - Manage retail workers, address books, and notifications - Set up order fulfillment and distributed order management - Configure payment methods, gift cards, and charge codes |
| Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Manage pricing rules, trade agreements, and price adjustments - Implement loyalty programs, reward points, and tier management - Configure product hierarchy, attributes, and assortments - Set up discounts, promotions, and coupons - Configure customer affiliations and groups |
| Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Manage continuity orders and installment billing - Set up product catalogs and scripts - Create and configure call center channels - Process call center orders and inquiries - Configure fraud detection rules and order holds |



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