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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

Question 1

A consultant is designing a solution for a utility company that needs to calculate a customer's monthly energy bill based on usage tier, region-specific rates, and seasonal adjustments. Which combination of tools is most appropriate?

A. A Type Ahead Block
B. FlexCard Actions only
C. Calculation Matrix for rate/tier/seasonal lookups combined with a Calculation Procedure to compute the final bill
D. A single DataRaptor Extract only

Question 2

In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

A. Use the Radio Input property for a Step or Block element
B. Use the Conditional View property on a Step or Block element
C. Create child OmniScripts for branched flow
D. Add Cancel and Save options for the user

Question 3

A company is designing a new console for contact center agents. The cards in the console need to display the following:
- "Ope"; cases with case description, case open date, case type,
assigned to and priority fields. Open should be highlighted with a red
border.
- "Awaiting Closure" cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
- "Close"; cases with case description, resolution, case closed date
fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A. Using card session variables and a single FlexCard with multiple flyouts
B. Using card filter and multiple FlexCards
C. Using card filter and a single FlexCard with multiple flyouts
D. Using card session variables and multiple FlexCards

Question 4

A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
- Allow the user to select one or more energy products from a list
- Get current energy usage data from an external system via an API
- Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

A. HTTP Action
B. DataRaptor Post Action
C. Multi-select Input
D. Radio Input
E. Post to Object Action

Question 5

A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date. In this scenario, how will the calculation engine select which calculation procedure to run?

A. Sequence
B. Date created
C. Date modified
D. Priority

Solutions: