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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamentals | 9% | - User roles and responsibilities - Slack paid plan features - Workspace and organization settings and dashboards |
| Topic 2: User Lifecycle Management | 14% | - Authentication and access control - User provisioning methods - Guest account management |
| Topic 3: Enabling Slack Success | 15% | - Optimization and training - Analytics and usage measurement - Adoption strategy and best practices |
| Topic 4: Security | 15% | - Data protection and retention policies - Security governance and compliance - Audit and monitoring |
| Topic 5: App Administration | 10% | - Workflow Builder usage - App installation and configuration - Integration management |
| Topic 6: Channel and User Group Administration | 28% | - User group creation and administration - Channel types and management - Archiving and deletion policies |
| Topic 7: Workspace Administration | 9% | - Multi-workspace architecture design - Workspace creation and approval process - Workspace visibility and configuration |
Salesforce Certified Slack Administrator Sample Questions:
1. Cristina is evaluating a Slack app's security and notices that it has the following scopes present: channels:
write and chat:write:user.
Based on those scopes, which TWO actions can the app perform in Slack? (Choose two.)
A) Modify public channels
B) Access group direct messages
C) Upload files
D) Send messages as a member
2. Your organization is in the process of determining its Slack Enterprise Grid design.
The latest draft proposal is a multi-workspace design that includes:
* Focused workspaces for each major business function,
* Global and Social workspaces where all organization members will be added,
* Separate workspaces for each major external partner.
You need to evaluate the current proposal and communicate potential issues to the team leading the Enterprise Grid design and launch.
What is the most relevant issue to communicate to the team about the challenges of the current proposal?
A) It presents issues from a Slack Connect security perspective.
B) It presents challenges from both admin control and user management perspectives.
C) It has high risk of notification and message noise compared to a single workspace design.
D) It creates challenges related to context switch and scalability in your Enterprise Grid.
3. Your company just moved to Slack Enterprise Grid after using Slack inconsistently across departments.
Current situation:
* Marketing team: one workspace with hundreds of channels and customizations.
* Sales team: two separate workspaces ("The Greatest Sales Team" and "More Deals More Money") with a few dozen channels each.
What is the best approach for streamlining your Enterprise Grid design while still meeting organizational needs? (Select the best answer.)
A) Consolidate "More Deals More Money" and "The Greatest Sales Team," then rename the workspace as
"Sales." Then, update the URL to align with your organization's branding. Leave the marketing workspace as-is.
B) Move all the data out of the two sales workspaces and into the marketing workspace. Rename the marketing workspace to "Marketing and Sales." Archive the two sales workspaces.
C) Delete the two sales workspaces and create a new workspace called "Sales" since you can't change core workspace details such as the URL. Leave the marketing workspace as-is.
D) Export all the existing workspace data from all workspaces and then import it into your new Enterprise Grid Org as a single consolidated workspace.
4. You're a prospective customer looking to purchase Slack for your organization of approximately 50 employees.
You need to ensure that the plan supports SAML single sign-on (SSO) for authentication.
Which plan(s) fit the requirement?
A) Pro, Business+, and Enterprise Grid
B) Free, Pro, Business+, and Enterprise Grid
C) Business+ and Enterprise Grid
D) Enterprise Grid only
5. As an Org Admin in your organization's Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to communicate upcoming trainings that are available to the entire company.
What is the best action to ensure these communications are seen in each current and future workspace?
(Select the best answer.)
A) Create an org-wide channel dedicated to company trainings.
B) Have each Workspace Admin post in the correct public training channel.
C) Create a Slack Connect channel dedicated to company trainings.
D) Create a multi-workspace channel for training that exists in each workspace.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |



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