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Salesforce Certified Slack Consultant Sample Questions:

1. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
B) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
C) Do not allow threading in any announcement channels.
D) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.

2. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Create various help channels in Slack for users to submit their requests.
B) Assign employees to monitor help channels and answer users' questions.
C) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
D) Communicate an immediate response timeline to ensure user requests are attended to.

3. According to best practices, how often should you recommend that your client conduct a Slack policies and settings review to ensure that those policies and settings are driving the intended results?

A) Monthly
B) Ad hoc
C) Annually
D) Quarterly

4. Your client is launching Slack for the first time, using an IDP that supports SSO and SCIM. They want to ensure users will have access to Slack and that admins will be able to seamlessly provision users at launch.
What should you recommend as a best practice prior to launch?

A) Set up only SSO before launch and evaluate if SCIM is necessary after launch.
B) Set up only SCIM before launch. SSO can be set up after launch.
C) Set up only SSO ahead of launch.
D) Set up both SSO and SCIM before launch.

5. Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A) Enable the option to bypass SSO for guests.
B) Convert guests to full members.
C) Collaborate with guests via a Slack Connect channel.
D) Convert guests to multi-channel guests.

Solutions: