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HRCI Associate Professional in Human Resources Sample Questions:

1. IIPPs have been shown to
Response:

A) Increase the amount of supervisor interventions when janitorial staff performance problems arise
B) Reduce illness and injury by as much as 17 percent
C) Improve the decor of any modern-day office
D) Reduce the paperwork associated with injury reports to the government

2. Olivia believes that it is a good idea to conduct an employee survey each year to get input about employee attitudes. Her vice president thinks that employee surveys cost too much money and don't provide much value in the end.
What should Olivia tell the vice president?
Response:

A) The organization Olivia worked at before did an employee survey, and she thinks it would communicate to employees that the employer is willing to listen to them.
B) In the modern workplace, employee attitudes are controlling factors. Surveys will help managers regain control of the workplace.
C) A well-constructed employee survey can provide information about the types of employment benefits employees would find attractive, how they feel about their managers, and if they believe they are being treated fairly. All of these feedback categories can be assigned dollar values and can be compared over time as budget impacts.
D) Since the professional HR community is suggesting that employee surveys be conducted each year, it would be wise for Olivia's organization to do that also.

3. Sandy is 15 years old and a sophomore at Central High School. She gets a job at the local hamburger drive-in. Her boss says he needs her to work the following schedule during the Spring Break week: 4 hours at lunch time every day, 9 hours on Saturday, and 6 hours on Sunday.
Is that schedule acceptable for Sandy given that she has a work permit from the school?
Response:

A) Federal law says Sandy cannot work more than 8 hours a day when it is a vacation week.
B) Because it is a school vacation week, there are no restrictions on the hours that Sandy can work.
C) Only state laws impact what hours Sandy can work because it happens during a vacation week.
D) Because Sandy won't be working more than 40 hours for the week, there is no problem.

4. Naji is wondering how he is going to describe the difference between his organization's employee grievance resolution process and the discrimination complaint-handling process. What would you suggest?
Response:

A) Grievances happen only in union-represented organizations, so Naji doesn't have to worry about that. He still has to explain how discrimination complaints can be handled in his organization.
B) Employee grievances are often regarding workplace rules and work assignment processes. Discrimination complaints have more to do with equal employment opportunity issues.
C) Handling grievances is not required by law, but handling discrimination complaints is a legal requirement under federal law.
D) There isn't any difference between them. The processes for handling them are the same.

5. Cynthia works for a large multistate manufacturing company and approaches her boss one morning and tells him that her husband has just received orders from the Coast Guard to report for deployment to the Middle East. They have a week to get everything ready for his departure.
She wants to know if she can have excused time off during the coming week. If you were her boss, what would you tell her?
Response:

A) Jennifer has already requested the week off for vacation, but only one person can be off at any one time or the unit won't be able to function. Cynthia's request is denied with regrets.
B) If she wants the time off, she will have to use her paid vacation time for the week.
C) She can take the time off, but it will be unexcused because she didn't give more than a week's notice.
D) She can have the time off, but it will be logged as unpaid and charged as FMLA leave.

Solutions: