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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Which discovery question will best help you understand your client's security concerns and guidelines?

A) What user support model does your organization use today to answer IT and Slack-related questions?
B) Which internal teams collaborate most frequently in your current organization?
C) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
D) Are there groups within the organization that need more restrictive permissions or access than a typical employee?

2. You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A) Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
B) Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
C) Create a Sales and Marketing workspace for employees to collaborate on projects together.
D) Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.

3. You have a Slack Connect channel created with your client for your current engagement. Your client is new to Slack and wants to ensure that important information is easily accessible rather than searching within the channel.
What should you advise your client do to accomplish this?

A) Encourage team members to only post when absolutely necessary to minimize channel noise.
B) Disable threads to ensure all replies are visible.
C) Use @channel with every message to notify the entire team of all messages.
D) Pin important messages and bookmark key documents to the channel.

4. You have successfully completed a Grid Design Workshop with your client in which you walked through their grid design options and gathered their feedback.
Which elements should be included in the executive summary of their chosen grid design?

A) Workspace recommendations with channels and key benefits
B) Model name, key benefits and considerations
C) Model name, workspace recommendations and key considerations
D) Workspace recommendations with access level, key benefits and key considerations

5. Your client is a security-conscious financial services firm implementing Slack for the first time.
When planning an introductory Slack 101 learning session, which consideration is most important?

A) The client's eDiscovery app
B) The client's Data Loss Prevention (DLP) partner
C) The client's Policies & Settings
D) The client's use of Block Kit

Solutions: