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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which option defines organizational culture?

A) A unique system of shared organizational meaning
B) A method of stratifying the organization's target market
C) A system of unique physical parameters that describes the organization
D) A human resources department program for recognizing diversity

2. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Give group rewards rather than individual rewards
B) Have the group avoid competition with other groups
C) Give individual rewards rather than group rewards
D) Establish more rigid role definition for group members

3. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Devil's advocate
B) Problem solving
C) Compromising
D) Smoothing

4. Which statement is true about groupshift?

A) It can be toward caution or toward risk.
B) It is not a real-world phenomenon.
C) It cannot be toward greater risk.
D) It is a side-stepping technique.

5. A is ambitious and cheerful at work. Which type of values are these?

A) Terminal values
B) Determinate values
C) Intermediate values
D) Instrumental values

Solutions: