Apr-2024 Salesforce Salesforce-Loyalty-Management Actual Questions and 100% Cover Real Exam Questions
Salesforce-Loyalty-Management Free Exam Questions and Answers PDF Updated on Apr-2024
NEW QUESTION # 17
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
- A. Joint Promotion
- B. Cumulative Promotion
- C. Standard Promotion
- D. Aggregate Promotion
Answer: B
NEW QUESTION # 18
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
- A. Benefits types
- B. Qualifying Currency
- C. Analytics Studio
- D. Transaction Journals
Answer: B
NEW QUESTION # 19
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
- A. Incorporate the 'View Member Profile' component on the Contact record
- B. Incorporate the 'Transaction Journals' related list on the Contact record
- C. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
- D. Incorporate the Member Service Manager Home Dashboard on the Contact record
Answer: A,C
NEW QUESTION # 20
A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?
- A. On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member
- B. On the Transaction Journal Related List, Linked to Loyalty Program Member
- C. On the Voucher Related List, linked to Loyalty Program member
- D. On the Member Benefit Related List, linked to Loyalty Program Member
Answer: A
NEW QUESTION # 21
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
- A. December 31, 2023
- B. March 16, 2020.
- C. December 31, 2024
B, March 31 2024
Answer: B
NEW QUESTION # 22
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Enable CRM Analytics and create a Loyalty app.
- B. Modify the Marketing user profile to include permission to run reports.
- C. Search Salesforce AppExchange for Loyalty Analytics apps.
- D. Create a permission set to run reports and assign it to marketing users.
Answer: A
NEW QUESTION # 23
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?
- A. Name, Partnership Start Data, Billing Type, Status, Type
- B. Name, Program, Program Partnership Category, Type, Billing Type
- C. Name, Partnership Start Data, Industry, Status, Type
- D. Name, Partnership Start Data, Industry, Status, Billing Type
Answer: C
NEW QUESTION # 24
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
- A. Use the standard Order Lookup of the Transaction Journal Object
- B. Create a custom text field in Transaction Journal object to save the order purchased by the client.
- C. Use standard Order Lookup on the Loyalty Ledger object
- D. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
Answer: A
NEW QUESTION # 25
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - B. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
- C. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- D. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
Answer: B
NEW QUESTION # 26
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?
- A. Loyalty product Pricing
- B. Loyalty Tiers
- C. Loyalty Segments
- D. Member Rewards and Benefits
Answer: B,D
NEW QUESTION # 27
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Use the "issue Voucher" flow template.
- B. Activate the voucher assignment batch.
- C. Assign a voucher definition from the customer's Loyalty Program Member.
- D. Use Issue voucher from the Loyalty Program Member page.
Answer: D
NEW QUESTION # 28
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
- A. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
- B. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
- C. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
- D. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
Answer: D
NEW QUESTION # 29
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
- A. Reporting Enabled (Boolean)
- B. Last Modified Date
- C. Current Member Count
- D. Created Date
Answer: B,D
NEW QUESTION # 30
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Tier-model = fixed
- B. Extend Expiration = no extension
- C. Tier-model = anniversary
- D. Extend Expiration = member enrollment anniversary
Answer: A,B
NEW QUESTION # 31
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
- A.
- B.
- C.
- D.
Answer: A
NEW QUESTION # 32
Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?
- A. Add the relevant Experience Cloud components to the pages
- B. Activate the Experience Cloud site
- C. Associate the Loyalty Program with the site
- D. Create the Experience Cloud site
Answer: B
NEW QUESTION # 33
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
- A. CLAAnalytics Base Admin
- B. Rule Engine Designer
- C. Loyalty Analytics admin
- D. Data Pipelines Base User
Answer: D
NEW QUESTION # 34
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?
- A. Add the partner in the lookup on the snack product
- B. Add the partner in the Lookup on the Chocolate cookie product.
- C. Choose ''Product" option and map the green soda to the partner
- D. Choose ''Category'' option and map the Chocolate cookies to the partner.
Answer: A,C
NEW QUESTION # 35
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
- A. Automatically Add a New Individual Relationship
- B. Enable Service Connector for Promotion Escalations.
- C. Enable Connector Settings on all the Loyalty Objects
- D. Activating and Publishing the Segment
- E. Send Loyalty Promotion Segments to marketing Cloud
Answer: A,C,D
NEW QUESTION # 36
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
- A. Quick Actions
- B. Batch Management
- C. Data Processing Engine
- D. Decision Table
Answer: C
NEW QUESTION # 37
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