Nortel Callpilot RIS.5.0 System Administrator : 920-183

  • Exam Code: 920-183
  • Exam Name: Callpilot RIS.5.0 System Administrator
  • Updated: Aug 06, 2026
  • Q & A: 56 Questions and Answers

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Nortel 920-183 Exam Syllabus Topics:

SectionObjectives
CallPilot System Architecture- CallPilot hardware and system components
  • 1. Telephony integration with Nortel PBX
    • 2. Server architecture overview
      - Software and operating environment
      • 1. CallPilot Rls.5.0 software features
        • 2. System services and processes
          Telephony Integration- PBX integration
          • 1. Nortel Meridian / BCM integration concepts
            • 2. Call routing and call answering rules
              - Dial plan and extensions
              • 1. Extension mapping
                • 2. Call forwarding and voicemail routing
                  Maintenance and Troubleshooting- Backup and recovery
                  • 1. System backup procedures
                    • 2. Restore and disaster recovery
                      - System diagnostics
                      • 1. Log analysis and system monitoring
                        • 2. Fault isolation procedures
                          CallPilot Services- Voice messaging services
                          • 1. Greeting and notification settings
                            • 2. Voicemail system configuration
                              - Automated attendant features
                              • 1. Menu tree configuration
                                • 2. Call answering scripts
                                  System Administration- User and mailbox management
                                  • 1. Mailbox creation and configuration
                                    • 2. User permissions and access control
                                      - System configuration
                                      • 1. Time/date and system parameters
                                        • 2. Voice messaging configuration

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