A call center manager implements Real-time Monitoring (RTM) to determine if staffing needs to be increased. Which three metrics are appropriate to display on an RTM dashboard object? (Choose three.)

• A. A combination pivot chart that shows the distribution of the call final action for each callby agent in their current shift.
• B. A line chart that lists all the calls by agent that have exceeded the customer answer-time SLA in the last 6 months.
• C. A table that lists the currently waiting calls and the time that they have been waiting in the call queue.
• D. A table that lists the current status of each agent as being on a call, on hold, idle, or away.
• E. A bar chart that shows the average time each agent has spent on a call over the last year.

When editing a user's Access Permissions, what is meant by the term Effective Permissions?

• A. the lowest level of permission assigned by Role-Granted and User-Specific permissions
• B. the user's permissions against the currently selected object
• C. the permission implementation that most effectively secures your application
• D. the greatest level of permission assigned by Role-Granted and User-Specific permissions

A user wants to analyze a call center's call volume in four regions for each hour over the previous five days. Which three steps allow you to do this? (Choose three.)

• A. Group by the column region and timestamp (truncated to an hour) in the view.
• B. Create a stateful view on the data stream which is streaming the call center call data records.
• C. Add a windows clause to the view to slide one hour over five days.
• D. Set "maintain in view" to be "120" (24 hours * 5 days = 120).
• E. Create a stateless view on the data stream which is streaming the call center call data records.

Real-time Monitoring supports two kinds of views: stateful and stateless. Which three statements are true? (Choose three.)

• A. A stateful view may have set functions while a stateless view may not.
• B. A snapshot of stateful view may contain multiple rows while a stateless view may not.
• C. A stateful view may have a "group by" column selectedwhile a stateless view may not.
• D. One row of a stateful view is derived from multiple rows of the underlying stream which is not a case for stateless view.
• E. A stateless view may have a "group by" column selected while a stateful view may not.

Since electric delivery companies are required to maintain line frequency within a very narrow tolerance (< 0.1%) and to rapidly implement corrective action to repair out-ofbounds conditions, Real-time Monitoring (RTM) has been deployed to monitor line frequency measurements that are retrieved from key power distribution points every second. Which two metrics are appropriate for an RTM dashboard object where the data is refreshed every five seconds? (Choose two.)

• A. a table showing all of the line frequency measurements for each power distribution point for the last 30 days
• B. a bar chart showing the number of individual line frequency measurements that exceeded the defined tolerance grouped into 15 minute intervals for the last 24 hours
• C. aline chart showing the line frequency measurements for a second compared to the expected value for the last minute for each distribution site
• D. a bar chart showing the overall average line frequency value for each of the power distribution sites over the last 24 hour period