EXIN ITIL Service Capability Service Offerings and Agreements : ITILSC-SOA

  • Exam Code: ITILSC-SOA
  • Exam Name: ITIL Service Capability Service Offerings and Agreements
  • Updated: Aug 19, 2026
  • Q & A: 14 Questions and Answers

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About EXIN ITIL Service Capability Service Offerings and Agreements : ITILSC-SOA Valid Exam Questions

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Entry Criteria for ITILSC-SOA Test

If you are in need of training and testing for the ITILSC-SOA exam, the qualification is to first hold the certification that is called the ITIL Foundation. Also, those with the certificates below can qualify for the ITILSC-SOA:

  • The ITIL Expert certification in ITSM, which was achieved through the bridging routes of Service Manager or even Practitioner.
  • Earlier ITIL V2 Foundation version as well as Foundation Bridge;

PeopleCert ITIL Service Capability Service Offerings and Agreements ITILSC-SOA Exam

PeopleCert ITIL Service Capability Service Offerings and Agreements ITILSC-SOA Exam validate the Candidates working knowledge of SOA to enable portfolio, service level, service catalog, demand, supplier and financial management. It also tests the Candidates have knowledge of five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation, and continual service improvement) can offer value to organizations and projects. Candidate must have a strong understanding of how service offerings can be developed to support the needs of both the business and the user.

Certification Path

The ITILSC-SOA certification includes only one ITILSC-SOA certification exam.

Prerequisites

The specialists who plan to get this certificate have to already hold the ITIL Foundation certification. It is recommended that the examinees understand the Information Technology terminology and the context of agreement management as well as service offerings in their specific business environments. In addition, the candidates need to have at least two years of professional experience in the field of Information Technology service management. The intended audience for the test is Business Managers, IT Professionals, and Business Process Owners, among others.

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

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EXIN ITILSC-SOA Exam Syllabus Topics:

SectionObjectives
Financial Management for IT Services- Financial Processes
  • 1. ROI and Value Analysis
  • 2. Charging
  • 3. Budgeting
  • 4. Cost Models
  • 5. Accounting
Service Level Management- Service Agreements
  • 1. Service Level Agreements
  • 2. Operational Level Agreements
  • 3. Underpinning Contracts
  • 4. Service Level Requirements
- Performance Management
  • 1. Service Reviews
  • 2. Service Improvement Plans
  • 3. Service Reporting
Organizing, Technology and Implementation- Technology and Implementation Considerations
  • 1. Technology Architecture
  • 2. Supporting Tools
  • 3. Implementation Challenges
  • 4. Critical Success Factors and Risks
- Roles and Responsibilities
  • 1. Process Owner
  • 2. Process Practitioner
  • 3. Service Owner
  • 4. Process Manager
Service Portfolio Management- Service Portfolio
  • 1. Portfolio Methods
  • 2. Service Catalogue Relationship
  • 3. Service Pipeline
Supplier Management- Supplier Lifecycle
  • 1. Supplier and Contract Database
  • 2. Supplier Evaluation
  • 3. Supplier Categorization
  • 4. Contract Management
Introduction to Service Offerings and Agreements- SOA Context
  • 1. Design Coordination
  • 2. Strategy Management for IT Services
  • 3. Business Case and ROI
- Service Management as a Practice
  • 1. Service Lifecycle
  • 2. Utility and Warranty
  • 3. Business Value
Demand Management- Demand Analysis
  • 1. Patterns of Business Activity
  • 2. Demand Modeling
  • 3. Service Packages
  • 4. User Profiles
Business Relationship Management- Customer and Business Relationships
  • 1. Business Value Realization
  • 2. Customer Requirements
  • 3. Stakeholder Communication
Service Catalogue Management- Catalogue Structure and Maintenance
  • 1. Catalogue Interfaces
  • 2. Business Service Catalogue
  • 3. Technical Service Catalogue

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