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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Site Configuration and Administration | - Passport configurations - Search priority and keywords - Message templates and variables - System settings and configuration |
| Analytics and Reporting | - Create standard and custom reports - Define report access and sharing - Configure dashboards |
| Customer Interaction Tools | - Set up feedback and surveys - Manage email and response channels - Configure Chat and Co-Browse |
| Staff and Profile Management | - Configure agent workflows - Create and manage profiles - Define permissions and access rights - Set up staff accounts and roles |
| Application Appearance | - Configure Customizable Menus - Create Navigation Sets - Design Agent Interfaces - Create and implement Workspaces |
| Customer Portal | - Portal deployment and configuration - Portal access control - Self-service functionality setup |
| Knowledge and Answer Management | - Manage knowledge base categories - Set up answer access and visibility - Create and organize answers |
