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Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

1. A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?

A) Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
B) Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
C) Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
D) Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

2. With Pega's Situational Layer Cake approach, how do you configure a regional variation for Human Resources (HR) time off cases?

A) Create a rule for the variation and replace the existing HR time off rule in the application common layer.
B) Create a rule for the variation and add it to a secondary common application layer.
C) Create a rule for the variation and add the rule to the layer for the region.
D) Create a rule for the variation and add the rule to the common layer of the application.

3. A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address. How do you configure this requirement?

A) Add a button to each assignment to present the customer with a form to submit a new address.
B) Add a case-wide optional action to the workflow for the address submission.
C) Add an alternate stage to the case life cycle to change the address.
D) Add a case-wide optional process to the case workflow to perform the address change.

4. A data page holds product information. The data page's Reload if older Than filed is set to 15 minutes.
The data page is created at 06:12.
At 06:20 the user requests product information.
At 06:42 the user requests product information.
When is the data reloaded?

A) 06:42
B) 06:20
C) 06:35
D) 06:27

5. Which two configurations do you use to validate the minimum age of a new potential customer in the CollectAccountlnformation assignment step? (Choose Two)

A) Reference the Validate rule on the CollectAccountlnformation flow action.
B) Reference the Edit validate rule on the CollectAccountlnformation assignment.
C) Reference the Validate rule on the CollectAccountlnformation assignment.
D) Create a Validate rule to check the customer age.
E) Reference the Edit Validate rule on the CollectAccountlnformation flow action.
F) Create and Edit Validate rule to check the customer age.

Solutions: