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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 2: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 3: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 4: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 5: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 6: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 7: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 8: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 9: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
SAP Certified - SAP Field Service Management Sample Questions:
What are some of the features available to technicians on the mobile apps?
There are four correct answers.
- A. Using smartforms/checklists
- B. Recording efforts, expenses, and mileage
- C. Service workflows
- D. Recording planned/unplanned consumption of material/spare parts
Correct Answer: A,B,C,D 🗳️
Which statement is true regarding the planning widget?
Choose the correct answer.
- A. The planning widget can handle only 1 activity at a time
- B. The planning widget can handle only 1 technician at a time
- C. An administrator can choose which policy is applied by the planning widget
- D. A dispatcher can choose which policy is applied by the planning widget
Correct Answer: C 🗳️
To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
- A. True
- B. False
Correct Answer: A 🗳️
A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.
- A. True
- B. False
Correct Answer: B 🗳️
What are some of the characteristics of assisted scheduling?
There are three correct answers.
- A. Assisted scheduling is triggered by the user or by an API call
- B. The scope and parameters for assisted scheduling are largely pre-determined
- C. The scope and parameters for assisted scheduling can be completely tailored to the use case
- D. Assisted scheduling can work with custom optimization policies
- E. Assisted scheduling is triggered by a scheduled business rule
Correct Answer: A,B,D 🗳️
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