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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 15-19% | - Optimize and automate - Keep it simple and practical - Collaborate and promote visibility - Think and work holistically - Progress iteratively with feedback - Focus on value - Start where you are |
| ITIL Practices | 34-38% | - Technical management practices - Service management practices - General management practices |
| Introduction to ITIL | 2-4% | - Purpose of the ITIL Foundation qualification - Key concepts of service management |
| The Four Dimensions of Service Management | 13-17% | - Organizations and people - Information and technology - Value streams and processes - Partners and suppliers |
| ITIL Service Management Framework | 2-4% | - The four dimensions of service management - ITIL service value system (SVS) - ITIL guiding principles |
| ITIL Service Value System | 13-17% | - The service value chain - Inputs, outputs, and activities of the service value chain - Interaction between the service value chain and the guiding principles |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
What ensures that a service provider and a service consumer continually co-create value?
- A. Service offerings
- B. Service relationship management
- C. Change enablement
- D. Service consumption
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
Which dimension is concerned with management of relationships with external organizations?
- A. Information and technology
- B. Organizations and people
- C. Partners and suppliers
- D. Value streams and processes
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
Which chapter of a practice guide provides recommendations for the successful automation of the practice?
- A. Information and technology
- B. Organizations and people
- C. Partners and suppliers
- D. Value streams and processes
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
Which of the following terms BEST describes a change?
- A. The addition, modification or removal of anything that could have an effect on product and service
- B. An underlying cause of one or more incidents
- C. Any component that needs to be managed in order to deliver an IT service
- D. An unplanned interruption to a service or reduction in the quality of a service
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
What is the primary purpose of a product in ITIL digital product and service management?
- A. To ensure regulatory compliance across digital services
- B. To offer value to consumers through a defined configuration of resources
- C. To replace service management practices with product management
- D. To enable value co-creation by facilitating outcomes that customers want to achieve
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
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