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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 32%
B) 58%
C) 92%
D) 18%

2. Which services can be offered for both printer and PC equipment? (Select two.)

A) Onsite Repair
B) Printer Installation
C) PC Tracking and Recovery
D) Maintenance Kit
E) Asset Tagging
F) Defective Media Retention

3. What is true about HP Standard Contractual Services?

A) Each HP Standard Contractual Services agreement is linked to one hardware serial number.
B) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
C) The HP Standard Contractual Services are annual services for multiple products on one agreement.
D) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.

4. Which HP Care Pack Service response is sold most often?

A) Next-business-day, onsite
B) Defective media retention
C) Offsite services
D) Onsite services

5. When do HP Care Pack Services need to be registered?

A) within 30 days after the expiration of the warranty
B) within 10 days after the purchase of the hardware
C) within 90 days after the purchase of the hardware
D) within 10 days after the purchase of the care pack

Solutions: